Booking Policy

Check-In/Checkout

Check-in time is from 3pm on the date of arrival. 

Check-out time is by 10am on the date of departure.

Please inform us in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your booking confirmation.

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Children

Children of any age are welcome.

Children aged 2 years and above are considered adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

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Cancellation Policy

In the unlikely event of a cancellation please find our cancellation policy below:

For cancellations outside of your cancellation policy based on your booking confirmation there will be no charge however once you are inside the cancellation policy, full accommodation cost will be retained.

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No Show

In the event of a no show the entire stay will be charged to the supplied credit card.

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Non-Refundable

For all Non Refundable reservations the full accommodation amount will be charged to the credit card prior to your arrival.

We take no responsibility for currency fluctuations when dealing with returned deposits.

We strongly advise all guests ensure their travel insurance is up to date and valid for this region.

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Payments

We require a valid credit card to secure your booking.

Please note a 2.5% surcharge applies to payments made by credit card.

Please note that your credit card may be pre-authorised prior to your arrival.

This accommodation provider accepts the following forms of payment:

Visa and Mastercard.

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Bank Details for online payments: No Surcharge

Bank: ASB Bank

Branch: Queenstown, NZ.

Bank Account: 12-3405-0088059-00

Swift code: ASBBNZ2A (For international payments)

Please use guest name as a reference when making payment.

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